Were working with a respected veterinary group thats entering an exciting new chapter. With major investments underway, theyre looking for a Client Care Team Manager to rebuild, lead, and inspire their front-of-house team and help shape the future of the practice. This is more than a management role. Its a career-defining opportunity to join senior leadership, transform culture, and leave a lasting impact on how client care is delivered. The Role Youll take ownership of the client care/reception team during a period of change. Balancing strategy with hands-on leadership, youll be trusted to bring structure, rebuild morale, and deliver an exceptional client experience. Day to day youll be: Leading and developing a 12-strong client care team (with plans to grow to 16 FTE). Tackling staffing, sickness management, and morale challenges head-on. Designing structured training, skills matrices, and career pathways. Acting as the bridge between client care and clinical teams. Overseeing client service standards, complaint handling, and reception operations. Supporting wider practice transformation projects with senior leaders. What Were Looking For Proven people management experience ideally in veterinary, healthcare, or another high-pressure customer service setting. Strong skills in conflict resolution, change management, and team building. A resilient, empathetic leadership style that inspires others. Confidence to balance strategy with hands-on involvement. Flexibility to rotate across two sites (Driffield and Bridlington). Whats On Offer Salary: £35K depending on experience. 4 weeks holiday Bank holidays Pension, employee assistance programme, cycle-to-work scheme. Full support from senior leaders, external mentoring, and structured onboarding. Why This Role Stands Out This is your chance to: Take a seat at the senior management table with influence across the practice. Lead a team that cares deeply about animals and clients but needs strong leadership. Champion values of compassion, teamwork, and growth while shaping culture. Build a lasting legacy in a respected, expanding veterinary group. Ready to take on a leadership challenge that will define your career? Apply now or contact The Animal People Recruitment Company for a confidential discussion.