Overview
X-Club is the premium brand for Pilates & Wellness studios across London. The X-Club method incorporates the core Joseph Pilates’ Reformer-based Contrology, with group classes and combination of state-of-the-art equipment. X-Club delivers highly effective, life-changing training with unique membership options incorporating Movement, Mind, Nutrition & Therapies.
X-Club are looking for a Client Experience & Pilates Instructor for a new East London launch!
Personal Attributes:
·Share our core values (Intuition | Devotion | Excellence)
·Exceptional customer service skills
·The ability work effectively in a team
·Accountable for the performance of Classes & 1:1
·Delivering 1:1 & classes
·The ability to refine and develop a customer journey
·Business Development & Sales
·Excellent communication skills
·Computer literate
·Reformer qualified (Mat Pilates & Yoga desirable)
·Level 3 Personal Training (Desirable)
The Role
As a Client Experience & Pilates Instructor for X-Club, you’ll be responsible for delivering an outstanding experience in our studios for clients by using your class and 1:1 skills. We aim to make X-Club the stand-out part of the day and the most impactful to wellbeing. You’ll have extensive knowledge on all of the X-Club products and will be able to guide clients on fulfilling the 4 key elements of their wellbeing, whilst leading by example.
Job Description
· Occupancy KPIs
· Supporting the development of the customer journey
· The ability to develop into our Academy Team a potential