We are a recruiting for a Junior IT Assistant join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience. This is an excellent opportunity with encouraged development and progression on offer! What’s in it for you? * Salary: Up to £28k depending on experience * Hours: Mon-Fri 9am-5.30pm, there is also an early rota. Early shifts start at 7:30am - 4pm. 1-day WFH and 4 days in the office after training period * 25 days holiday (increasing to 30 after 4 years) * Contributory pension scheme * Life insurance benefit (4 x salary) * Private medical insurance * Discounts scheme for gym membership, travel and cinema * Free parking Key responsibilities: * Provide support to internal and external users * Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups * Communicating with customers to help them resolve any technical issues * Perform diagnostic and route cause analysis * Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hard...