Our client is seeking a dynamic and motivated Customer Service Administrator to join the Customer Service Team, ensuring the highest standards of service are consistently met. This is an exceptional opportunity for a Customer Service Administrator to join this global company within their prestigious, modern Chester office. Salary: £27,000 The Customer Service Administrator will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, contributory pension scheme, life assurance, free onsite parking and more. Key Responsibilities: The successful candidate will: · Be the first point of contact for B2B customers · Provide level 1 support of handling all incoming interactions and escalating as per correct procedures · Handle high inbound call volumes whilst also maintaining interactions via live chat and case management · Accurately enter and maintain data in the CRM system · Understand and confidently discuss product portfolios across multiple brands with B2B customers · Work towards set KPI’s and Targets · Effectively handle complaints in line with regulatory requirements · Provide trouble shooting solutions to support customer queries · Assist and train customers on specific needs Essential experience: The successful candidate will: · Be Motivated and driven to offer outstanding customer experience in every custom...