Service Advisor – Car Dealership
Norwich
Up to £30,000 basic + bonus
Full-time | Permanent | Monday–Friday + Saturdays on rota
The Role
We’re looking for a Service Advisor to join a busy car dealership in Norwich. You’ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.
Duties
* Meet and greet service customers in the dealership
* Manage bookings, job cards, and workshop scheduling
* Upsell service plans, products, and accessories
* Keep customers updated on progress, costs, and approvals
* Ensure a professional handover on completion of work
* Deliver outstanding customer service to increase retention
Requirements
* Previous experience as a Service Advisor in a car dealership or motor trade environment
* Strong communication and customer-facing skills
* Ability to upsell products and meet targets
* Good organisational and IT skills (DMS experience an advantage)
* Full UK Driving Licence preferred
Benefits
* Up to £30,000 basic + bonus scheme
* Training and career progression with a franchised dealership
Apply today to join a leading car dealership in Norwich as a Service Advisor!
Here at ACS Automotive Recruitment we are recruiting across the UK for roles including Senior Service Advisors, Warranty Administrators, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives