ROLE: Senior Service Advisor LOCATION: Tamworth SALARY: 31k basic bonus benefits HOURS: Monday to Friday 8.00 – 6.00. Saturday on a rota, 8.30 – 12.30 Flame Recruitment is currently looking for a Senior Service Advisor / Senior Aftersales Advisor to be the trusted link between our customers and workshop delivering an exceptiona lexperience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products. You’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth. We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers. Your Journey as a Senior Service Advisor / Senior Aftersales Advisor : • Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up • Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations • Ensuring they receive a clear understanding of the care their vehicles deserve • Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy • Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions • Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way • Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly • Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence • Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell About the successful Senior Service Advisor / Senior Aftersales Advisor : • Previous experience a Senior Service Advisor • Have a solid working history • Full UK DL Benefits for our Senior Service Advisor / Senior Aftersales Advisor vacancy Basic salary of £31,250, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services. • Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love • Celebrate your special day with an extra day off on your birthday • Our industry-leading Family Leave Policies ensure you’re supported when it matters most • Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive • Take a paid day to volunteer and give back to a cause close to your heart • We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries • Unlock your potential with tailored training and endless career growth opportunities • Commute for less with our cycle to work scheme • Access high street discounts to make the everyday a little more rewarding PLEASE ONLY APPLY IF YOU HAVE: • Experience as a Service or Aftersales Advisor within the UK automotive industry • Full UK driving licence • The right to work in the UK (sponsorship is not available) To apply for this Senior Service Advisor / Senior Aftersales Advisor vacancy, please get in touch with Flame Recruitment. You can also visit our website to see our available Senior Service Advisor / Senior Aftersales Advisor roles all over the UK. At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.