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You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills – crafting a team that delivers what you need, when you need it.
This is a well-balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Whether you already have some supervisory experience or you’re looking to make the step up, it’s the perfect chance to get close to your team and grow your skills.
What you’ll be doing
Our purpose is driven by our passion for food, together we serve and help every customer.
As a Customer Experience leader, your job is to delight and inspire customers from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials, or filling up with petrol, you’ll ensure they enjoy the very best experience. Reporting to our Lead Customer Experience Manager, your focus is on operational in-store management, ensuring that your area runs smoothly, day in, day out.
There’s an emphasis on managing a medium to large in-store team – assigning tasks, planning breaks, creating rotas, addressing performance issues sensitively and effectively, and assisting with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and fosters a welcoming environment where everyone feels safe to challenge the status quo.
What success looks like
There’s much to achieve. Here’s how you’ll know you’re developing:
* You support the Lead Customer Experience Manager to improve customer and retail outcomes in your area.
* You work closely with another Customer Experience Manager, sharing ideas and identifying improvements, ensuring a smooth shift handover.
* You communicate honestly with your team, providing regular feedback.
* You help your team empathize with customers, taking pride in delivering excellent service.
* You make decisions at pace and are comfortable not knowing all the answers.
About you
We’re open-minded about your career path. You’re probably already managing or supervising in a fast-paced setting and confident handling various challenges – your team relies on you!
You should share Sainsbury’s enthusiasm for technology. We leverage digital tools extensively – from stock management to rotas.
Most importantly, you’re motivated to develop, dedicated to nurturing others’ potential, and passionate about customer service. That’s what our stores are all about.
Where next?
The Sainsbury’s in-store management structure is designed to support your progression. You will receive a comprehensive induction, tailored training plans, and ongoing coaching to help you excel and develop your skills.
As a Customer Experience Manager, you can advance into roles such as Lead Manager in Food, In-store Customer Experience, Clothing, or General Merchandise. With experience, you may progress to Store Management or leadership roles across Sainsbury’s family brands like Habitat, Tu, Argos, Sainsbury’s Bank, and Nectar 360. We are committed to unlocking your potential.
Added benefits
Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and on pay days at Argos.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Matching 4-7.5% of pension contributions.
* Sainsbury’s share scheme for investment at discounted rates.
* Wellbeing support including emotional, legal, and financial advice.
* Colleague networks to connect with like-minded colleagues.
* Cycle to Work scheme to hire bikes and cycling equipment, saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
Click ‘apply’ to start your Sainsbury’s journey.
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