We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille), please contact the recruiting manager named in the job advert or contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected].
If successful at interview, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time, so early applications are encouraged. Shortlisted candidates will be contacted via the email provided in the application, so please check your email regularly.
Aneurin Bevan University Health Board supports flexible working and promotes a healthy work-life balance. We offer extensive training, including paid mandatory training, in-house programmes, opportunities for recognised qualifications, and professional career pathways, including management development programmes. We also provide occupational health support and are developing a Wellbeing Centre of Excellence.
Our Clinical Futures strategy aims to deliver care closer to home and high-quality hospital care when needed, including services at the Grange University Hospital.
This role offers an exciting opportunity within Urgent Care for a Lead Case Manager for the High Impact Service. The successful candidate will be an experienced registered nurse, responsible for managing the Frequent Attenders Service and leading clinical and administrative teams. The role involves strategic development, operational management, and providing expert advice to support complex and vulnerable patients, in line with the Six Goals for Urgent and Emergency Care.
The High Impact Service was established in 2019 to support patients who frequently attend emergency and urgent care services, addressing social, health, and systemic factors contributing to their repeated presentations. The service now also supports hospital discharge management and multi-agency collaboration to reduce unnecessary attendances and improve patient outcomes.
The main aims of the service include ED avoidance, reduced length of stay, reducing unnecessary investigations and admissions, improving patient experience, safeguarding, staff protection, education, and addressing health inequities through partnership working.
Further details, including the full Job Description and Person Specification, are available within the supporting documents or by clicking 'Apply now' to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. We offer an exceptional workplace where staff are trusted and valued, with opportunities for career development across primary, acute, and community care sectors serving a population of 650,000 with over 16,000 staff.
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