Job Type: Permanent Job Sector: Unspecified Region: North West Location: Runcorn Salary Description: Competitive Posted: 14/08/2025 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXMedicalSuppliesLimited-44946-63737-en
Job Title: IT Service AnalystLocation: Runcorn (with occasional customer and business site visits)Salary: Competitive (based on experience)Working Pattern: Full-time, PermanentAbout Us:At PHOENIX Medical Supplies, our IT Service Delivery team ensures that all technology services are cost-effective, compliant, and efficiently managed. Supporting all Phoenix UK businesses, the team is vital in delivering financial clarity, robust vendor management, and secure mobile device lifecycle operations. With a commitment to innovation, accuracy, and lean processes, we work cross-functionally to improve how IT supports healthcare delivery across the UK.Key Responsibilities:Monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight.Administer mobile device lifecycle processes: procurement, billing, usage monitoring, and secure deployment.You will support the full contract lifecycle, including onboarding, renewals, terminations, and ensuring financial and service-level compliance across all vendor engagements including conducting contract and invoice audits to ensure accuracy and eliminate redundant services.Analyse financial data and support IT budget planning and cost reporting.Maintain accurate records using CMDB and ITSM tools; produce reports using Microsoft 365 and Excel.Support IT service catalogue and asset management, driving efficiency through continuous improvement.What We’re Looking For:Strong financial and vendor management experience, particularly with IT contracts and cost reconciliation.Advanced Excel and data analysis skills; attention to detail with a high level of numerical accuracy.Experience of process documentation using tools such as JIRA, Confluence, CMDB, and ITSM tools is desirable. Familiarity with Microsoft Power Apps or automation tools is an advantageEffective communicator, able to liaise with internal teams and third-party vendors.Organised, independent, and process-driven with a focus on lean practices.ITIL Foundation certification or experience working within ITIL-aligned environments is desirable.NVQ-level qualifications in Finance or Business Administration is desirable.What We Offer:22 days (pro rata) annual leave plus bank holidays, increasing with length of serviceMedicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)iTrent Financial Wellbeing – an app to help manage and access your pay flexiblyHigh street discounts and offersEmployee Assistance Programme (EAP)Contributory Pension SchemeFully funded accredited training programmes through the Apprenticeship SchemeINDPMS
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