Overview
A leading payment technology firm in Leicester is seeking an operational support expert to enhance training and documentation for customer support teams. This role involves empowering staff through effective training sessions, ensuring resources are updated, and collaborating with various departments to drive excellence in service.
Responsibilities
* Enhance training and documentation for customer support teams.
* Empower staff through effective training sessions.
* Ensure training resources are updated and accessible.
* Collaborate with various departments to drive excellence in service.
Qualifications
* Degree in IT or related fields.
* Experience in the SaaS sector.
* Flexibility to travel for training and support activities.
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