Salary: £24,048 per annum
Hours: 37.5 hours per week over 5 days, including 1 day at the weekend. Each day is 9-5:30 pm with a one-hour lunch break.
Role Overview
As we enter our busier time of year, we are looking for several Customer Service Advisors on permanent contracts. As a part of the Customer Services team, you will play an important role in ensuring all our customers and business partners receive excellent service on all interactions through email and live chat. You will exude professionalism, courtesy, and respect to all customers while advocating the Pro:Direct brand.We provide an induction & training plan for each new joiner, and we use KPIs to monitor and improve performance.
What you need to do as a Customer Service Advisor:
* Providing support to customers on a range of different matters relating to customer orders, e.g. returns, payment queries, out of stock, tracking and investigating orders.
* You will use a variety of media (Social channels, email, and live chat) to make sure customers are given as prompt and as complete a response as possible
* Responsible for establishing and maintaining excellent customer relations, taking opportunities to impress.
* Using diplomacy and great tact, you will handle complaints with professionalism
* Feedback on any significant positive or negative comments from customers/yourself relating to products and services offered
* Responsible for working within the guidelines of PDS Company policies and government legislation relating to Information Security, PCI Compliance, Data protection, Sale of Goods Act and Consumer Contracts Act
* You will always be a positive ambassador for PDS when communicating with customers/third parties, and staff.
The experience/qualifications/skills we need:
* Knowledge of customer service principles and best practices
* Proficient in computer use and able to learn new software packages
* Experience in a similar role
* Excellent interpersonal skills and ability to connect & communicate with others
* Honesty & Integrity, and an enthusiastic approach to sales and customer service
* Reliable with a positive, self-motivating attitude
What you get as a Customer Service Advisor:
* 28 days of annual leave (inclusive of bank holidays) rising to 33 days with length of service.
* 3 days paid sickness.
* Workplace pension through Royal London
* Staff discount of up to 30% (Pro:Direct) and 40% (Do Clothing).
* National Gym discounts are available through Hussle and Nuffield Health.
* Employee Assistance Programme (EAP) through AXA Health for staff & family members.
* 'Refer a friend’ policy, with bonus rewards for successful referrals.
* Free Annual Flu Jabs.
* Enhanced Sick Pay Scheme for staff with over 5 years length of service.
* Casual work attire.
* PDS has a vibrant & passionate culture.
A little bit about us:
#TeamProDirect is built on a passion for sport, product, and service. Our team has worked relentlessly over the past 30 years to ensure we connect athletes worldwide with the best choice of products. We make it our mission to engage with and awaken the passion within our customers; we strive to produce the best possible experience and want them to love sport and sport products as much as we do. No limits, no compromises. Pro:Direct Sport is where athletes and sports lovers unlock sport with premium gear, fresh drops, and next-level performance wear—all in one place. We’re not just another sports store—we’re where you unlock sport.
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