Senior Customer Service Advisor (NON-call centre)
Location: Birstall
Salary: £30,000 per annum + bonus per named 5-star Trustpilot review
Hours: Full-time, Permanent | Office-based
An opportunity has arisen for an experienced and professional Senior Customer Service Co-ordinator to join our busy operations team. This is a pivotal role within the business, providing a high level of support to customers while working closely with internal departments to ensure swift and effective resolution of enquiries and complaints.
Key Responsibilities:
* Responding to telephone and email enquiries from a range of clients, including homeowners, architects, and contractors
* Managing the Customer Service inbox and ensuring timely, accurate responses
* Taking ownership of all customer cases from initial contact through to resolution
* Coordinating the dispatch of replacement goods, spare parts, and the return of faulty items
* Following up with customers to ensure satisfaction and closure of cases
* Maintaining accurate records and reports in line with internal systems
* Developing service procedures and contributing to continuous improvement
* Supporting the wider business in delivering a high-quality, customer-focused service
Requirements:
* Proven experience in a senior customer service, logistics, or planning role
* Strong interpersonal and communication skills
* Ability to manage and prioritise tasks in a fast-paced environment
* Proficient in Microsoft Word, Excel, and CRM platforms
* High standard of written and spoken English
* Confident telephone manner and ability to remain calm under pressure
* Excellent organisational skills and attention to detail
* Team-oriented approach with leadership capability
What We Offer:
* Competitive salary of £30,000 per annum
* Additional bonuses for exceptional service (5-star reviews)
* Clear opportunities for progression within the business
* A modern, purpose-built office environment
* Involvement in the rollout of innovative systems to improve service delivery
* If you are a customer-focused professional with a proactive attitude and a desire to make a meaningful contribution, apply now!
Apply today to join a forward-thinking company where customer service is valued and supported