As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store you might work in our post office, bakery, support online services, or help our home‑delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer more choice and exciting new services. You’ll be a familiar face in the community, get to know customers, and help us stay connected with local and national charities. You’ll also champion Co‑op membership and help grow our unique business.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth
Qualifications & Minimum Criteria
* Passion for people and leadership
* Ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
* Must be aged 18+ to authorise age‑related sales
Contract & Working Pattern
Contract: 24 hours per week + regular overtime, permanent contract, part‑time. Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, Saturday, or Sunday). Availability will be further discussed at interview.
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rated, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help you through life’s big moments
Additional Information
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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