As a Service Performance Data and Infrastructure Professional, you'll play a central role in transforming how BT manages, understands and uses data to support our UK Business customers. You'll work at the heart of the team responsible for importing, rationalising and optimising complex data sets – ensuring our data warehouse remains accurate, reliable and capable of powering high‑quality reporting, analysis and insight. From configuring data imports to improving quality and validation processes, your work enables us to maintain the highest standards of service performance and deliver a brilliant experience to customers every single day. This role directly supports some of BT's most critical and high‑profile customers, including security services, police forces, utilities, banks and major retailers. The quality of your data management has a tangible impact on how these organisations operate – and any service disruption could have real‑world consequences.
Responsibilities
In this hands‑on role, you will:
* Support the configuration and execution of data imports, ensuring everything follows agreed standards and protects customer privacy.
* Help rationalise and standardise data from multiple sources, carrying out quality checks, validating outputs and escalating issues so they can be fixed quickly and confidently.
* Work with the team to optimise queries, follow established processes, and support the maintenance of our wider data and reporting infrastructure.
* Keep documentation up to date – capturing data processes, transformations and sources clearly and storing them where everyone can access them.
* Automate routine tasks, learning and applying approved tools to help the team work more efficiently.
* Collaborate with stakeholders, share ideas, contribute to continuous improvement and engage in an Agile environment, taking part in and leading team meetings and following best practices.
Required Qualifications
* Practical experience with SQL, SSIS and Visual Studio, including an understanding of data transformation, optimisation and ELT principles.
* A proactive approach with problem‑solving skills, confidently identifying issues and using approved tools and techniques to resolve them.
* Strong attention to data quality, with the ability to follow structured processes that maintain integrity, security and compliance.
* Working knowledge of data‑warehousing concepts, with the ability to apply them confidently under guidance, alongside familiarity with database management and reporting infrastructure.
* A collaborative mindset, able to work closely with colleagues, share best practice and learn from more experienced engineers.
Desirable Skills / Experience
* Exposure to cloud data platforms (e.g., GCP) and a willingness to build capability in data feeds, transformation and access management.
* Strong written and verbal communication skills, able to translate technical requirements into clear, practical and customer‑focused solutions.
* Currently working towards or already holding ITIL 4 Foundation certification, with at least one year’s practical experience in an ITIL‑based environment.
Benefits
* 10% on‑target annual bonus
* Access to an online private GP 24/7 for you and your immediate family
* Market‑leading paid carers leave with up to 2 weeks off
* Equalised maternity, paternity and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
* Discounted EE and BT products, including mobile and broadband
* Market‑leading pension scheme – 5% from you and 10% from us
* Holiday purchase scheme
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