Position Summary
Role: British Sign Language (BSL) Interpreters required.
Start date: May/June 2026.
Location: Work from home.
Salary: £43.96 P/H, £91,436 P/A.
Bonus: up to 10% PA.
Shifts: 40 hours per week (part time hours can be considered).
Operational hours: 8am - 8pm Monday to Sunday.
Role Overview
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This work‑from‑home opportunity offers flexible hours and competitive pay.
Essential Duties and Responsibilities
* Provide effective Video Remote Interpreting
* Support and model the company's mission and values
* Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
* Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
* Demonstrate the ability to adapt quickly to new and changing technologies
* Multitask between interpreting effectively and utilizing calls
* Participate in company sponsored training for professional development
* Exhibit the ability to meet performance expectations with minimal supervision
* Possess the ability to work effectively in a fast paced, dynamic environment
* Demonstrate strong interpersonal skills in all settings
Minimum Qualification Requirements
* Level 6 NVQ Certificate in British Sign Language
* Level 6 NVQ Diploma in Sign Language Interpreting
* Technical knowledge for interpreting IT/Customer Support calls
* Able to provide accurate interpretation
* Good understanding of Deaf culture
* Three to five years' experience in interpreting (professional BSL interpretation support role)
Essential Competencies
* Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.
* Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
* Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
* Listening Skills: Actively listening, without rushing, helps in accurately addressing concerns and identifying suitable solutions.
* Organisational skills: Excellent attention to detail, time‑keeping along with strong planning and scheduling abilities.
* Follow‑Up and Resolution: For sensitive or brand‑related cases, timely follow‑up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.
Benefits
* Perks at Work – Savings discounts, free online classes, podcast, wellbeing resources, webinars, access to GP’s, mental health support, financial advice, legal advice.
* Critical Illness cover up to £10,000.
* Cycle to Work scheme.
* Eyecare support voucher.
* Holiday Purchase scheme.
* Length of Service awards.
* Workplace pension.
* Monthly Inspire Awards – for the best of the best.
* Refer‑A‑Friend – earns up to £1,200.
* Monthly wellbeing webinars.
* Dedicated Employee Experience Progress – support for the Talent Path journey.
Background & Pre‑Employment Requirements
* Baseline Personnel Screening Standard (BPSS) screening.
* Identity check.
* Nationality and Immigration status check.
* Basic Criminal Records check.
* Employment/Academic History check for the past three years – provision of documented evidence such as employer references, payslips, P45s, and records of work, education or voluntary activity gaps.
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