Used Car Programme Integration ManagerAssignment Type: Temporary, ongoing basis where you will be engaged via HaysLocation: ChichesterWorking Environment: office based on sitePay type:petitive hourly pay rateOur clientThe World’s pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, whichprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.Job DescriptionWorking in the global Ownership Services (Aftersales) business steering team, this role is responsible for the integration of the Provenance Pre-Owned used car business, supporting long-term client retention and revenue generated from the sale of parts and accessories.What awaits you?Defines and develops processes to integrate the Provenance programme into the Ownership Services business.Identifies minimum spend in line with the programme framework, assessment of dealer claimspliance and is the decision maker for release of dealer bonus payments.Defines & implements programme efficiency & revenue reporting, including cross-functional data sharing to create holistic, provenance business reporting across all business areas.Develops processes and reporting to measure programme quality assurance, including post-sales warranty claims analysisCollates client sentiment regarding Provenance vehicle quality to identify repeat quality issues within the dealer network & creates strategies to resolve clientplaints regarding Provenance standards.Performs Provenance quality audits at dealerships to assess vehicle pre-sale and refurbishment condition. Acts as a consultant with dealers to resolve consistent quality issuesDevelops processes and agreements to outsource quality audits globally as the business is scaled upWhat should you bring along?A motor vehicle industry recognised qualification in business management or a minimum of 3 years automotive industry experienceDetailed knowledge and experience of the automotive aftersales businessAdvanced Microsoft Office skillsStrongmunication skills, able to sustain relationships in different regions and time zones.The ability to be assertive and think clearly and accurately when under pressure.A high level of self-motivation, flexibility and the confidence to work autonomously. Apply now!Benefits:Access to a subsidised restaurantHays Go1 training platform which offers a library of over 70,000 courses.Access to Ben – Offers support across a wide range of topics such as mental health well-being, financial or legal mattersLocal retail and restaurant discounts35 days annual leave (Including bank holidays)What next?
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#4788770 - Jane Pretty