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Role Profile
The Senior IFA Administrator provides high-level pre- and post-sales support to Financial Advisers, ensuring that all client-related tasks are completed accurately, efficiently, and in line with regulatory and company compliance standards. The role includes acting as a point of escalation for administration queries and supporting the training and onboarding of new team members.
Role Title: Senior IFA Administrator
Reports To: IFA Admin Manager
Location: Nationwide
Hours of Work: 35 hours per week
SMCR Function: Conduct Role
Role Profile
The Senior IFA Administrator provides high-level pre- and post-sales support to Financial Advisers, ensuring that all client-related tasks are completed accurately, efficiently, and in line with regulatory and company compliance standards. The role includes acting as a point of escalation for administration queries and supporting the training and onboarding of new team members.
Key Responsibilities
Client & Adviser Support
* Act as the first point of contact for the local IFA Administration team for escalated queries.
* Obtain illustrations, key features, and application forms from platforms and providers.
* Prepare client meeting packs, including valuations, fact finds, agreements, and risk profiles.
* Post documentation to clients or providers as required.
* Issue and track letters of authority, update policy records upon receipt of information.
* Maintain accurate client and policy details within Intelligent Office (iO).
* Prepare and process new business applications in line with internal procedures.
* Handle written, phone, and electronic enquiries from clients, Advisers, and providers.
* Provide timely, accurate updates to clients and obtain required policy information.
Workflow & Administration
* Support the quality-checking of administrative work across the team.
* Produce regular and ad-hoc valuation reports, updating iO accordingly.
* Manage the iO diary system to ensure all activity is scheduled and completed.
* Ensure Advisers and IFA Admin Managers are informed of relevant client developments.
* Process encashments and withdrawal requests, confirm updates with clients.
* Liaise with providers to maintain service standards and resolve queries.
* Resolve fee and commission queries in collaboration with the Finance team.
Team Support & Leadership
* Provide support and cover for other IFA Administrators and Senior IFA Administrators when required.
* Deputise for the IFA Admin Manager in their absence, ensuring continuity and workload management.
* Support the training of new administrators and assist with implementation of new processes.
* Participate in and contribute to Procedural Workgroups to improve and evolve internal systems.
Additional Responsibilities
* Answer calls professionally and in accordance with company standards.
* Open, scan, and distribute post within agreed timescales.
* Ensure accurate scanning and shredding of documents where required.
* Report suspected compliance breaches to the Compliance Manager promptly.
* Contribute to business-led projects, which may include work on:
o Intelligent Office (CRM)
o Platforms/Providers
o Investment Committee admin
o New business processing
* Carry out any other duties reasonably requested by line management or directors.
SM&CR Responsibilities
As an FCA-regulated business, Ascot Lloyd operates within the Senior Managers and Certification Regime (SM&CR). Employees are expected to act with personal accountability and integrity at all times.
Individual Conduct Rules
* Act with integrity
* Act with due care, skill and diligence
* Be open and co-operative with the FCA, PRA, and other regulators
* Pay due regard to customer interests and treat them fairly
* Observe proper standards of market conduct
* Act to deliver good outcomes for clients
Skills & Experience Required
* Proven experience in a varied IFA Administration role.
* Excellent communication skills - both written and verbal.
* Client-focused with a professional, proactive attitude.
* High attention to detail and accurate data entry capabilities.
* Strong organisational and time management skills.
* Proficient in Microsoft Office and back-office systems.
* Strong industry knowledge and understanding of adviser processes.
* Willingness to study towards professional qualifications (desirable but not essential).
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Banking
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