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Position Details
* Salary: £22,500 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 17:00 pm with 1-hour lunch break
* Location: Connecticut Lodge, Hertford, SG14 1BA
About the Role
Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone passionate about working with people, with a background in administration and customer service. This varied role involves coordinating development activities and contributing positively to the lives of our Home Owners, ensuring a hassle-free retirement living experience.
Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. As the on-site trusted 'go-to' person and a friendly neighbour, you will liaise with customers and suppliers, manage contractors, schedule maintenance, perform health and safety checks, organize activities and events, and more.
This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.
About You
This role is ideal for individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys working front-of-house and excels in customer service and administration.
You should have a passion for excellent customer service, a friendly and outgoing personality, and the ability to act with sensitivity, diplomacy, and assertiveness. You must be capable of managing safety and security, making good judgments, and remaining calm under pressure. While engaging socially with residents, you should also be comfortable working independently and using your initiative.
Strong administrative skills, proficiency with Microsoft Office (including Excel and Outlook), and experience in site maintenance administration are essential.
About Us
We are Churchill Estates Management, a progressive managing agent overseeing over 220 developments nationwide, with more than 9,000 apartments and over 11,000 retired residents. We are rapidly growing with ambitious plans for the future.
Join our professional, award-winning, customer-focused team and be part of our success story.
Our Values
TORCH: Trust, Openness, Respect, Communication, Honesty
Rewards
* 24 days annual holiday plus Bank Holidays
* A day off on your birthday
* Life Assurance
* Eye Care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* Rewarding work
If you share our values and want to contribute to our success, apply today. We also prioritize protecting your personal data; please read our Privacy Policy for more information.
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