Your newpanyA leading North West housing provider delivering safe, secure, customer‑focused services to thousands of residents. You’ll be joining a well‑established Customer Resolutions teammitted to improving customer experience and resolving issues quickly, fairly, and professionally.
Your new roleYou’ll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2plaints for a busy housing provider. Working closely with internal teams, you’ll investigate cases, gather evidence, draft responses, and ensure allplaints are managed in line with policy, regulatory expectations, and service standards.This role is 100% office‑based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.Hours: 9am–5pm, Monday to Friday
Contract: 4‑week assignment (minimum)
Start: 6 May 2026
Hours per week: 35 (7 hours per day)
What you’ll need to succeed
1. Housing sector experience is essential
2. Strong background in customerplaints, ideally Stage 1 and Stage 2
3. Ability to manage sensitive andplex cases with professionalism
4. Confidentmunication skills, both written and verbal
5. Experience working in a customer‑focused environment within a housing provider
6. Ability to work on‑site in Accrington, Monday to Friday
7. Strong organisational skills and attention to detail
What you’ll get in return
8. £ per hour (PAYE)
9. Immediate start
10. Supportive team environment