Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to analyze customer needs. This role involves engaging with customers via phone and other communication channels, providing exceptional service, and ensuring customer satisfaction.
What we look for:
Positive individuals with team spirit and a go get attitude, has to have bounds of energy to boost the morale of the team.
You must be a fast learner with a hunger to succeed and be able to keep up with other team members and be up to the challenges set by management.
We need candidates with excellent time management skills.
Responsibilities
* Respond to customer inquiries promptly and professionally via phone, email, or chat.
* Provide accurate information regarding products and services.
* Assist customers with order placements, modifications, and cancellations.
* Analyse customer issues to provide effective solutions and escalate when necessary.
* Maintain detailed records of customer interactions through data entry in our systems.
* Demonstrate excellent phone etiquette while handling customer calls.
* Promote additional products or services through upselling techniques where appropriate.
* Collaborate with team members to improve service delivery and customer experience.
Qualifications
* Proficiency in English is required.
* Strong communication skills with the ability to convey information clearly and effectively.
* Experience in a customer service role is preferred but not essential.
* Ability to analyse situations and provide logical solutions.
* Familiarity with data entry processes and computer systems.
* Excellent phone etiquette and interpersonal skills.
* A positive attitude with a willingness to learn and adapt in a fast-paced environment.
Join our team as a Customer Service Representative and contribute to creating exceptional experiences for our customers
Job Type: Full-time
Pay: £12.21 per hour
Expected hours: 40 per week
Benefits:
* Employee discount
Language:
* English (required)
Work Location: In person