Technical Support and Spares Manager
Department: Installation, Service & Spares
Reports to: Operations Manager
Location: Leeds
Salary: £28,000 – £32,000 (depending on experience)
Working Hours: Monday to Friday, 08:00 – 16:30
About the Role
I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.
You will act as a key link between customers, engineers, and suppliers—supporting daily operations through effective scheduling, accurate order processing, and strong administrative control.
Key Responsibilities
1. Scheduling & Coordination
* Plan and schedule installations, service visits, and repairs
* Allocate jobs to engineers based on availability, location, and skillset
* Ensure efficient use of resources and timely job completion
2. Customer Service
1. Act as the first point of contact for customer enquiries
2. Log service requests, breakdowns, and warranty issues accurately
3. Keep customers...