Whats in it for you? Join a fast-growing, design-led British menswear brand | Lead a high-impact team with real influence across the business |Creative, collaborative culture with a focus on craftsmanship and quality |Full time | Free parking What will you be doing? * Leading and scaling our customer service function * Ensuring a consistent, high-quality customer experience * Handling escalations and improving service processes * Working cross-functionally with fulfilment, marketing, and product teams * Monitoring performance metrics and driving continuous improvement