About
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We’re working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities:
* Provide 1st and early 2nd Line support across hardware, software, network, and user issues
* Support Windows environments (10/11) and Active Directory (user/admin tasks)
* Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech
* Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)
* Support user onboarding/offboarding, account permissions, password resets, device setup
* Help with the roll-out of new hardware and software across multiple sites
* Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes:
* Windows 10/11, Microsoft 365, SharePoint, Teams
* Active Directory, Group Policy, basic PowerShell
* Networking fundamentals (TCP/IP, DNS, DHCP)
* Printer management, AV software, remote support tools
* ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You’ll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
Nice-to-have skills
* Active Directory
* Powershell
* TCP/IP
* DNS
* DHCP
* ERP
* West Bridgford, England, United Kingdom
Work experience
* Desktop Support
Languages
* English
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