Overview
At South West Water we believe that the strongest businesses are built on solid, stable foundations with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the South West area. We have huge ambitions, including reaching net-zero by 2030 and partnering with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. If you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have a fantastic opportunity available for a Work Planning Technician to join our team based in Exeter on a full-time, permanent basis. The salary is £25,274 per annum plus excellent benefits and rewards.
About the role:
In this role you will be responsible for providing effective work planning, scheduling and contract management. This will include the planning and scheduling of work for the Meter Reading and Meter Maintenance Field Teams, as well as supporting the non-household meter reading contracts. A key function of this role is to support a multi-skilled, proactive and flexible approach to the Work Planning team’s activities, and to maintain field-based performance metrics; delivering end-to-end customer service in line with business priorities.
What you’ll be doing
* Effective use of planning and scheduling systems to optimise productivity in the Metering Teams by identifying and issuing work based on centrally available information.
* Running reports for company performance reporting, board reports and performance management; ensuring outputs are supplied to the optimum quality and timescale.
* Administrative support of contractual measures and business systems.
* Liaise with partners and other business areas to resolve queries and respond within agreed timescales to complement resolution.
* Support all Metering Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement.
* Work to proactively reduce and prevent Long Unread Meters.
* Identify and mitigate areas of risk to performance by continuously recording daily risks and liaising with team managers to allocate resources across depot areas.
What we are looking for
* Confident ability in using Excel
* Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
* Excellent oral and written communication skills
* Resilience and ability to stay calm under pressure
* Ability to organise and prioritise
* Ability to build and maintain cooperative working relationships with others
What’s in it for you
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
* Generous holiday allowance plus bank holidays
* Buy or sell annual leave to offer extra flexibility
* Bike to Work scheme with tax-free purchase of a bike and safety equipment
* Free car parking at the majority of our sites
* Take up to 26 weeks’ additional maternity leave
* Share parental leave and split time off to care for your child
* Invest in Pennon Group plc through our employee share schemes
* Free, confidential Employee Assistance Programme
* Champion Health wellbeing support platform
* Free eye tests and discounts on glasses at Specsavers
* Access to thousands of deals through Perkbox
* Group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more
* Discretionary Bonus
* Competitive Contributory Pension
* And plenty more!
Closing date: 12th October 2025
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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