Overview We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff. Key requirements for the role: * Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills. * Ability to balance demand and resource * Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints. * Thorough and precise approach to the role, tasks and projects * City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar * Greater than 2 years in a technical support or field service role. * Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools. * Ability to multi-task and manage multiple cases under time pressure. * Able to explain complex technical information in a clear and easy-to-understand way for diff...