East Midlands Railway (EMR)
At East Midlands Railway (EMR), we are proud to be One Team. Safety, integrity and customer experience are at the heart of everything we do. We are now seeking an exceptional Lead Revenue Protection Business Partner to provide strategic leadership across our Revenue Protection function and drive the delivery of our ticketless travel and counter-fraud ambitions.
This is a senior leadership opportunity to influence at scale, shaping strategy, optimising deployment and embedding a culture of accountability, compliance and high performance across the EMR network.
The Role
As Lead Revenue Protection Business Partner, you will provide collaborative leadership across the directorate and wider business to deliver a culture of high performance, compliance and accountability across all Revenue Protection activities.
You will play a critical role in shaping and delivering EMR’s:
1. Ticketless Travel Strategy
2. Revenue Protection Deployment Strategy
3. Counter-Fraud Strategy
Using data, intelligence and insight-led deployment, you will ensure EMR’s revenue protection capability is optimised and targeted, reducing revenue at risk, tackling fraud and consistently delivering against (and exceeding where possible) KPI targets.
Key Responsibilities
4. Lead and motivate the Revenue Protection team, embedding a culture of devolved accountability and empowerment.
5. Work in partnership with Crime & Security, Customer Experience and Commercial teams to deliver a joined-up approach to reducing fare evasion and fraud.
6. Develop and oversee delivery of the Revenue Protection Deployment and Counter-Fraud strategies, ensuring robust implementation plans are in place.
7. Drive data-led decision making, ensuring accurate and high-quality insight from EMR and industry systems informs agile operational deployment and business case development.
8. Ensure Revenue Protection Business Partners operate effectively as a conduit between Crime & Security and local operational areas.
9. Manage the Travel Safe Officer contract, ensuring strong performance, governance and commercial value.
10. Build collaborative relationships with British Transport Police, Trade Unions, contractors, suppliers and other TOCs to optimise delivery against strategic objectives.
11. Lead contract governance and deployment oversight forums, including operational reviews, KPI meetings and security working groups.
12. Provide inspirational leadership and clear direction to ensure colleagues are engaged, capable and empowered to deliver excellent customer experience alongside robust revenue protection.
13. Oversee policy, standards and training in partnership with HR, L&D and Retail Standards to maintain legal compliance and professional competence.
14. Deliver financial targets, ensuring income and expenditure budgets are effectively managed in collaboration with Finance.
15. Champion awareness of ticketless travel and fraud across the organisation, ensuring colleagues understand their role in protecting revenue.
About You
We’re looking for someone with a strategic mind-set, that is commercially astute and a data-driven leader, who can translate insight into action. You’ll need to be comfortable operating at both operational and strategic levels and thrive in a collaborative environment.
What we’re looking for:
16. Significant leadership experience in revenue protection, operations, security, fraud, compliance or a related field.
17. Proven experience delivering measurable performance improvement and managing against KPIs and financial targets.
18. Strong contract management and governance experience.
19. Excellent stakeholder management skills, with the ability to influence and challenge constructively.
20. Strong analytical capability and confidence in using data to inform operational deployment and strategy.
21. A values-led leadership style that empowers teams and drives accountability.
Why Join EMR?
22. A Ten-Time Top Employer accredited organisation
23. A values-led culture focused on safety, integrity and doing the right thing
24. A genuine opportunity to shape strategy and influence performance at network level
25. A leadership role with visible impact across revenue, compliance and customer experience
What else?..
26. Excellent Railway Pension scheme
27. Free Standard Class travel on East Midlands Railway and our partnering Train Operating companies
28. Friends and Family discounted Tickets on the EMR Network
29. 75% discount on National Travel (inc partner and dependants)
30. Various training opportunities
31. …and many more!
If you are ready to lead strategically, drive continuous improvement and play a pivotal role in protecting EMR’s revenue and reputation, we would love to hear from you.