Classification: Public
About the role
Working from our office as a key part of our sales team, you will be expected to prospect and develop new leads, identify cross sell opportunities and develop relationships to win new business. You can be confident that our trusted brand will bring you opportunities to convert business. We are looking for a self-motivated, enthusiastic person, who is keen to develop their sales career further.
What we’re looking for
* New Business Development – Identify, contact, and convert new business opportunities within the SME commercial sector. Build your own sustainable and profitable client base across the local area.
* Sales Planning & Prospecting – Conduct research into local businesses, market conditions, and competitors to identify and approach prospective customers. Use insight to develop and deliver a consistent sales pipeline.
* Client Engagement – Understand clients’ individual business needs and provide tailored insurance solutions using NFU Mutual’s range of general insurance products.
* Cross‑Selling & Collaboration – Identify opportunities to refer clients to other NFU Mutual services such as Financial Services (Protection, Pensions, Investments), Risk Management Services, and Health & Safety Consultancy.
* Agency Marketing & Community Engagement – Support the delivery of local marketing activity, including attendance at shows, events, and local networking opportunities to build your profile and the agency’s brand.
* Customer Experience – Deliver exceptional service standards at every stage of the customer journey, always meeting or exceeding expectations.
* Compliance & Quality Standards – Ensure all activity complies with NFU Mutual’s regulatory requirements and Training & Competence scheme. Maintain accurate and compliant records of customer interactions and advice given.
* Continuous Learning – Take responsibility for your ongoing development, keeping up to date with product knowledge, market changes, and compliance expectations.
* Teamwork & Agency Contribution – Work collaboratively with colleagues across the agency to contribute to the overall success and customer experience.
* Other Duties – Undertake any additional tasks as required by the agents or line manager to support the agency’s operations and objectives.
About you
NFU Mutual's Harpenden & St Albans NFU Mutual Agency is a well‑established and high‑performing insurance agency based in Harpenden with excellent transport links. The friendly and supportive team have a range of experience which combine to offer the best possible customer and business outcomes. This role is a chance for the right candidate to join us and contribute to our ongoing growth. In return we offer the opportunity for internal progression and a focus on continual colleague development.
Our commitment to you
We have developed our initial training programme to suit the current circumstances; you will be fully supported through this period of learning.
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