Client Service Manager required. Our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector, including restaurants, hotels, and leisure centres. They also serve clients operating sites within healthcare, industrial, or education settings.
Company Overview
They have a nationwide presence with regional offices throughout the UK, supporting over 130 employees and generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding, and repair on a range of HVAC equipment, predominantly air conditioning, chillers, AHUs, ventilation, and commercial heating.
Our client's business is set up as an Employee-Owned Trust, effectively making all employees collective owners of the business. This setup ensures employees have a say in the company's management and are involved in decision-making processes. Profits are distributed to employees, fostering a long-term view of business success and employee vested interests in the company's performance and longevity.
Role Responsibilities
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities include efficiently managing the service and maintenance contracts and operations throughout the patch, ensuring client satisfaction. The Manager will oversee and manage a team of mobile engineers, driving service quality standards and productivity. They will also ensure continuous improvements, maintain and grow client relationships to secure contract extensions and remedial works, and monitor profit and loss figures alongside cost control.
Candidate Profile
It is expected that the candidate will be a stable, committed, driven, and commercially astute service or operations manager with proven experience in HVAC technical mastery, management, leadership, client relationships, and P&L control.
Job Requirements
* Proven service or operations management experience leading and planning work for a team of engineers.
* HVAC technical background with knowledge of heating, cooling, wet systems, and plant rooms.
* Confidence in leading technical discussions with clients about systems, service, maintenance, schedules, and remedial works.
* Proven client-facing and customer service skills, with experience in service and maintenance contract negotiations.
* Drive for continuous professional development and progression.
* Confidence with P&L, budgeting, and cost control.
Salary & Benefits
* Basic Salary: £50,000-£60,000 DOE
* Car allowance circa £5k per annum
* Annual bonus targeted on net profit, service, compliance, and engineer development
* Employee-owned trust profit sharing scheme, increasing with tenure
* Pension
* Additional package details to be discussed at interview stage
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering various industries.
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