Overview
Join to apply for the Service Support Advisor role at Halton Housing
Widnes
£25,929 - £30,505
Fixed Term Contract 12 Months
Full Time 37 hours per week
Duration: Fixed Term until November 2026
Responsibilities
* Organise and arrange all customer appointments required to support the delivery of the planned works and compliance programmes and stock condition surveys.
* Send all supporting customer communication and keeping a record in relevant CRM and Housing Management systems.
* Raise all work relating to planned works and compliance programmes, raising relevant purchase orders or payments.
* Proactive customer communications, keeping customers always informed of progress, liaising with customers and maintenance technicians to amend or reschedule works.
* Monitor the progress of outstanding works, documenting, and escalating issues of no access.
* First point of contact for customer queries regarding the planned investment and compliance work programmes.
What Youll Need
* A passion for customer experience and delivering excellent customer service.
* Experience of working in a customer service or customer contact role.
* Ability to follow defined processes and procedures in an accurate and consistent manner.
* Good communication skills (internal and external) demonstrating understanding and support whilst handling/resolving difficult situations.
What Youll Get
* 27 day holiday entitlement, plus bank holidays
* Opportunity to buy or sell holidays
* Competitive salary
* Electric Vehicle Salary Sacrifice Scheme
* Flexible and Hybrid working
* Supported training and development opportunities
* Health and Wellbeing Cash Plan
* Competitive Pension Scheme
Details
* Location: Widnes, England, United Kingdom
* Salary: £25,929 - £30,505
* Contract: Fixed Term Contract 12 Months
* Hours: Full Time 37 hours per week
* Duration: Fixed Term until November 2026
* Closing date: 27th October 2025
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