Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.
Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.
The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.
PRINCIPLE RESPONSIBILITIES:
* Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile
* Effectively manage your workload to meet all deadlines as required, internally or client driven
* Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
* Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
* Pre-trip approval knowledge will be an advantage
* Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients
* Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
* Always apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI compliance
* Recommend and procure ancillary products as required i.e., car rental, ferry, etc.
* Good knowledge of high-speed intercontinental rail options required
Savings, Product Knowledge and Optimised Value
* Deliver cost effective solutions across all aspects of travel
* Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships
* Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
* Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creative fares and published fares
* Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
* Proactively identify cross market and local inventory differences, and when these should be taken advantage of
* Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate
* Procure the best hotel rates for clients utilising GDS and non GDS channels
* Monitor all bookings for fare/rate saving opportunities up until completion of the trip
* Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching as required
* Achieve individual and team-based objectives through the annual Performance Development Review (PDR)
REQUIREMENTS:
* Develop and maintain multi-level client relationships
* Manage and administer commercial models according to clients’ needs that meet R&M’s corporate
objectives
* Develop client focused solutions that respond to the clients’ changing needs
* Introduce solution innovation to improve end to end processes
* Energized and comfortable with a fast-moving, sometimes ambiguous, environment
* Provide formal strategic reviews of the programme performance
* Drive a common service delivery to the client in accordance with agreed Service Level Agreement
* Drive contract renewal and ultimately client retention
* Develop as a thought leader
* Exceptional organization and project management skills
* Excellent communication and interpersonal skills across all levels
* Strong business and operational sense
* Confidence, opinions, good judgement, and an inclination to action
* Ability to adapt and thrive in a hyper-growth environment
* Industry experience preferred: adequate experience in working within a corporate environment or
online travel agency
KEY ATTRIBUTES:
* Manage your own tickets issuance for both Air and Eurostar
* Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.
* Exceptional telephone manner and good written skills
* Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
* Has achieved a continuous record of experience in a core business travel environment
* Minimum qualification level to Fares & Ticketing VAII (formally BA2)
* Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
* Fully conversant with Evolvi rail booking system
* Good knowledge of European rail provider frameworks and reservation systems.
* Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
* Knowledge of Low-Cost Carriers in the market and their different products available.
* Experience of mixed mode booking tools, and how to support both offline/online bookings.
* Have a ‘team player’ approach to an office environment
* Experience in using MS Word and Excel software packages
* Excellent interpersonal skills
* Ability to work well in a highly pressurised environment, and ability to adapt quickly to increases in travel request volumes.
* Flexible approach to working environment and willingness to work on at different office locations.
* Ability to build a good rapport with all client
Application
If this sounds right for you, apply here.
Message
Upload your cover letter here.
Upload your resume here.
I agree to R&M processing my personal data for the purposes of this business inquiry in accordance with the R&M Privacy Notice.
Know someone that would be perfect for this role? Share the love
#J-18808-Ljbffr