Job Title: TCS Administrator Location: Northampton, UK Company: Diversey UK Working Pattern: 5 days per week in the office until training is complete, then hybrid working (details to be confirmed) About Diversey Diversey is a global leader in hygiene, infection prevention, and cleaning solutions. We are committed to creating safe, efficient, and sustainable environments for our customers across multiple sectors. We are now looking for a proactive and detail-oriented TCS Administrator to join our team in Northampton. Role Overview The TCS Administrator will play a key role in supporting the efficiency and accuracy of our Transactional Customer Service (TCS) operations. This position ensures data integrity, smooth order processing, effective communication with internal teams, and high-quality service to our customers. This is an excellent opportunity for an organised, analytical, and customer-focused individual looking to grow within a dynamic and supportive environment. Key Responsibilities * Process customer orders accurately and within agreed service levels. * Maintain and update customer records, pricing data, and product information within internal systems. * Monitor open orders, shipments, and delivery schedules to ensure timely fulfillment. * Support issue resolution by liaising with logistics, sales, supply chain, and customer service teams. * Generate reports, dashboards, and performance metrics as required. * Ensure compliance with internal controls, policies, and quality standards. * Assist with system changes, testing, and process improvements related to TCS operations. * Provide administrative support to the wider TCS and Customer Service teams. * Handle customer queries professionally via phone and email when required. Skills & Experience Essential: * Strong administrative or customer service background. * Excellent attention to detail and accuracy in data entry. * Ability to multitask and prioritise workload effectively. * Excellent communication skills (written and verbal). * Proficient in Microsoft Office, especially Excel. * Comfortable working in fast-paced, deadline-driven environments. Desirable: * Experience with ERP systems (SAP, Oracle, or similar). * Previous experience in supply chain, order management, or B2B support. * Understanding of logistics or distribution processes. Working Arrangements * Training Period: 5 days per week in the Northampton office for onboarding and training. * Post-training: Hybrid working model (office remote), subject to performance and team requirements