We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Hospitality Assistant to join our team.
This is a Hospitality Assistant postion to work from Monday to Friday (37.5 hours per week) to start from 02/02/26.
From high profile events and functions to corporate meetings, you’ll ensure every customer experience is a positive one. Providing an efficient and high standard of hospitality service, you’ll set up, service and clear areas with meticulous attention to detail, understanding that discretion and politeness are essential.
You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. And you’ll be sure to liaise with customers to ensure their needs have been met.
Purpose
* To contribute to Company Mission, Vision Values
* To work with team to combine client and company goals and culture.
* To contribute to a positive working environment of equal opportunities, where dignity and respect are the norm and diversity is welcomed and encouraged
* Provide prompt and efficient service to every customer
* To ensure all hospitality and beverage areas are clean, well-stocked and laid out in line with 6 key principles
* To monitor all hospitality and beverage areas to ensure consistent standards of cleanliness
* To assist with the set-up and service of Board Lunches
* To assist with the receipt of deliveries ensuring stock stored away correctly
* To ensure all Health & Safety and food safety requirements are met
Key outputs
* Liaise with different departments & manager to achieve desired results
* Interact with customers, gaining feedback and reacting appropriately
* Monitor all hospitality and beverage areas to ensure consistent levels of stock
* Maintain a clean and tidy storeroom, ensuring accurate stock rotation
* Liaise with the manager reference stock ordering requirements
* Support the manager with weekly stock counts
* Follow all procedures and reasonable instructions from your manager
* Take and record delivered-in food temperatures
* Positive team contact
Attend training where necessary
Qualifications
* Level 2 Food Safety certificate
* Level 2 H&S certificate
Skills/Knowledge
* Allergy awareness, including Natasha’s Law
* Five-star service
* Coffee machine cleaning, maintenance and basic trouble shooting
* Equality, diversity and inclusion
* Effective time management
* COSHH in a food environment
* Fire safety awareness
Previous experience in a service environment dealing with customers (preferable)
* Adequate communication skills
* Consistently in line with bm standards of personal presentation
* Flexible & customer focused
* Enthusiasticc and helpful, also supporting the wider Sompo team
* Proactive in responding to changing service needs, depending on relevant factors e.g. number of hospitality bookings
* Aware of individual customer needs & respond accordingly
* Consistent in a positive manner when liaising with others
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website
https://www.bmcaterers.co.uk/careers/