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Contract: Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Hybrid Working: 2 days in the office, 3 days remote
About the role
Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual.
You will proactively engage with domestic customers facing difficulties paying their energy bills via inbound and outbound calls. We seek candidates who thrive in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About you
* Experience in handling difficult conversations in a target-driven environment.
* Strong resilience, empathy, and adaptability.
* Excellent written and verbal communication skills.
* Strong negotiation skills.
* Proficient in Microsoft Outlook and managing multi-channel communications.
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday + 11 statutory days, with options to buy more
* Career progression and development opportunities, including internal courses, mentoring, external networking, and continuous learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programs and funds for energizing activities
* Gym memberships, sports clubs, social clubs, and more
* Cycle to Work Scheme
* Volunteering days
If energy moves you, explore how you can be part of the energy transition. All applications should be submitted online. We will review all submissions after the vacancy closes and contact you regarding the next steps. Best of luck!
Skills
* Credit Controller
* Resilience
* Communication (Verbal and Written)
* MS Office
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid / Health Care
* Laptop
* Career Development
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