Job Title:
Student Services Manager
Location:
1 Oakwood Square, Cheadle Royal Business Park, Cheadle, SK8 3SB
Department:
Operations
Salary & Benefits:
£40,000 – subject to contract
Contract:
Permanent, full-time
Working arrangements:
4 days office-based/ 1 day from home
About the Role
We are seeking an experienced and motivated
Student Services Manager
to join our Operations team. This is a key leadership role overseeing the effective management and letting of student accommodation.
You will take ownership of maximising occupancy, managing tenancy processes, and ensuring an exceptional student experience, while leading a dedicated Student Services team. This role requires strong operational management, previous line management experience, excellent communication skills, and the ability to drive continuous improvement across student accommodation services.
Key Responsibilities
Operational Management
* Lead and manage the day-to-day operations of student accommodation lettings.
* Monitor and report on KPIs, including tenancy management, rent collection, arrears, and compliance.
* Develop and implement policies, procedures, and service standards to ensure excellence.
* Support new acquisitions, including system setup, administration, and compliance.
* Act as main contact for StuRents (booking/lettings system), ensuring it meets business needs.
Leadership & Team Development
* Line manage and support the Student Services team to achieve service excellence.
* Set clear objectives and performance targets.
* Deliver training and awareness sessions for site managers and their teams.
* Foster a collaborative and positive working culture.
* Liaise with finance teams on site-specific and operational queries.
* Occasionally visit student accommodation sites to support operational needs.
About You
We're looking for someone with a proven track record in
student accommodation, lettings, property management, or student services
who thrives in a fast-paced environment.
You will have:
* Experience in managing teams and driving performance.
* Strong leadership, communication, and negotiation skills.
* Excellent organisational and multitasking abilities.
* Proficiency with Excel and confidence using various systems.
* High attention to detail and accuracy.
* Strong interpersonal skills and a positive, proactive attitude.
You are:
* A natural leader who strives for excellence.
* A team player who can also work independently.
* Calm under pressure, enthusiastic, and self-driven.
Why Join Us?
This is a fantastic opportunity to take on a leadership role within a growing organisation, where you'll have the chance to shape student services, develop your team, and contribute to the success of our accommodation portfolio.
How to Apply:
If this sounds like the right role for you, please submit your CV to