Job Title: Aftermarket Service Coordinator Location: Birmingham, UK Hours: Monday to Friday 8am-5pm early finish Friday Employment Type: Full-Time|Permanent About Us Our client is a proud UK manufacturer based in Birmingham, specialising in the design, manufacture, and supply of driveline cooling, heating, and air conditioning products. Serving a global customer base across industries such as bus, coach, rail, off-highway, and commercial vehicles, we are committed to innovation, reliability, and performance. Established in 1978, we remain a privately owned, family-run business with a strong team culture and a dedication to excellence. About the Role We are seeking a highly motivated and forward-thinking Aftermarket Service Coordinator to join our dynamic aftermarket team. Reporting to the Aftermarket Commercial Manager, you will play a key role in managing service contracts, coordinating service engineers, and ensuring exceptional customer service delivery. This is a fast-paced role requiring strong administrative, organisational, and communication skills. You will liaise with both internal teams and external customers, ensuring service requests are handled efficiently and professionally. Key Responsibilities * Deliver outstanding customer service to all clients. * Communicate effectively with customers and internal departments. * Manage service contracts, including scheduling and planning engineers’ workloads. * Collaborate with the External Sales Team to retain and renew contracts. * Act as the main point of contact for designated customers, ensuring smooth contract execution and accurate invoicing. * Process work orders using Protean software, maintaining up-to-date records. * Assist with additional service requests, including quoting for parts and labour. * Support the parts desk and process customer orders. * Handle incoming calls, organise call-outs, and liaise with warranty and quality departments. * Work collaboratively to achieve monthly departmental targets. * Perform general administrative tasks such as filing, reporting, and spreadsheet creation. * Coordinate with depots and engineers to ensure timely vehicle repairs. * Liaise with procurement to source necessary parts. * Promote additional sales from the current product portfolio. * Undertake other duties as assigned by the Head of Aftermarket, Service Manager, and Service Team Leader. What We’re Looking For * Proactive and fast learner with a flexible approach to change. * Strong team player with the ability to work independently. * Excellent organisational and time management skills. * Strong communication and customer service abilities. * Experience in administration and service coordination is desirable. * Familiarity with service management software (e.g., Protean) is a plus. Why Join Us? * Be part of a respected UK manufacturer with a global reach. * Work in a supportive, family-run business environment. * Opportunity to grow and develop within a fast-paced team. * Contribute to innovative solutions that improve vehicle performance and reliability