Claims Administrator
Manchester City Centre (Office-based)
About Us
Our client is a growing claims management company specialising in mis-sold car finance claims. We pride ourselves on efficient processes, accurate case handling, and a supportive team culture. With increasing demand for our services, we are expanding our operations team and are now hiring a Claims Administrator to join us in our Manchester office.
Key Responsibilities
* Liaising with clients and lenders via phone and email to progress claims
* Handling inbound calls professionally, resolving queries or directing them appropriately
* Making outbound chaser calls to obtain missing documents or updates
* Clearly explaining what information is needed and why, ensuring clients comply quickly
* Managing large volumes of emails and distributing them through workflow queues
* Prioritising tasks according to urgency, deadlines, and team workload
* Identifying key information within emails and allocating actions swiftly
* Updating CRM records with accurate notes, documents, timestamps, and case status
* Progressing each claim through structured stages to avoid delays
* Tracking active caseloads and ensuring no claim goes stale or dormant
* Flagging cases that require escalation or specialist review
* Handling incoming post: opening, scanning, uploading, and filing correctly
* Ensuring all case files are complete, organised, and compliant
* Reviewing lender responses and ensuring they are assigned and actioned promptly
* Following company processes in line with FCA/CMC regulatory expectations
* Maintaining high accuracy in data entry and document handling
* Ensuring sensitive information is managed securely and confidentially
* Contributing to a high-standard, consistent customer experience
* Collaborating with colleagues to manage workload and support peak demand
* Sharing case insights or blockers with management
* Suggesting improvements to workflows, templates, or procedures
* Supporting team targets through efficient, high-quality processing
What We’re Looking For
* Confident and professional phone manner
* Strong administrator with excellent attention to detail
* DISP / FCA / regulatory / compliance experience
* Comfortable processing large volumes of emails
* Able to follow structured workflows and processes
* Experience using CRMs and Google Docs / Google Workspace
* Highly organised, methodical and dependable
* Works well in a fast-paced, process-driven environment
Why Join Us?
* Training and progression available
* Incentives to reward high performance
* Manchester city-centre based office
* Stable, Monday–Friday work pattern with no late nights or weekends
Employment Type
Full-time
Job Function
Administrative and Finance
Industries: Financial Services and Office Administration
How to Apply
If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.
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