Metering Operations Manager Title: Metering Operations Manager – 6-month Secondment/Fixed Term Contract Department: Industry Operations Location: Remote / Chandlers Ford Salary: £46,811 with a 15% bonus This is an exciting opportunity for an experienced metering professional to join us as the engine of Utilita’s industry operations team. You’ll be responsible for leading operational excellence across our metering programmes, engaging with regulators, industry bodies, and internal stakeholders to champion Utilita’s processes. What does this role involve? As a Metering Operations Manager, you will support your team to maintain performance and ensure data is provided to our external partners as required. Day to day, you will; resolve any queries that arise from the data we provide. support your staff to achieve KPI’s and achieve targets within the team, ensuring all BAU tasks are completed; be your team’s point of escalation for any technical enquiries or complaints that may arise; communicate with third party providers, developing relationships and review processes; generate and communicate weekly reports to senior management teams throughout the business. What do we need from you? You will have a strong knowledge of Utilita’s metering processes, with the ability to proactively identify and implement improvements. Previous management experience would be advantageous as you will be required to build effective relationships with the team. You will have a methodical approach and be able to follow processes to make logical decisions providing feedback on projects to enhance performance. You will have an inquisitive and curious nature, along with a keen eye for detail, to understand and support your team. The Important Things! (FYI Benefits available from your first day!) We offer a comprehensive benefits package designed to support your personal and professional growth. Our structured bonus scheme rewards both individual performance and business success, aligned with our core values: smart, fairness, and sustainability. Career development is a priority, with training and clear progression paths, earning us a spot in the UK’s top 40 ‘Best Workplace for Development’ 2024. Enjoy exciting perks like competitions for show and sports tickets, 25 days annual leave plus bank holidays, and access to wellbeing resources via the Unmind App. Additional benefits include healthcare, a GP helpline, discounted Sky packages, paid volunteering days, pension contributions, and death-in-service cover. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. About us Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. Our innovation has led the sector. From installing the UK's first ever smart meter - kickstarting the Government’s national rollout - to marrying smart technology seamlessly with a multi-award-winning app that is designed to help people manage their energy spend better. Utilita is part of Luxion Group. You will also support our sister companies Procode, which uses the power of smart data to transform businesses, and Canary Care, a leading provider of smart home monitoring technology with a mission to make independent living safer, simpler and more reassuring for people and those who care for them. LI-DL1 LI-Remote