This role is in support of Cencora's global logistics and storage services marketed through our World Courier Business.
We are hiring Customer Service Consultant to join our Customer Service team in Edinburgh.
Customer Service Representative
Salary: £26,000-£28,000pa
Hours: 40 per week
Days: Monday - Friday
Shifts: 8 hrs per day between the times of 7am – 9.30pm rotational shifts
Location: Edinburgh Office/Hybrid
Summary
This role will have a initial 6-month probation, during this time it will be mostly office based, thereafter post probation Hybrid working of 3 days office and 2 from home, and an increase in salary.
As a market leader in the speciality logistics industry, Worl Courier rely on the initiative and efforts of highly valued associates to maintain our position as our clients most trusted logistics partner. This is a great opportunity to join a diverse team.
The ideal candidate will be a strong team player with excellent verbal and written communication skills who is able to work constructively with colleagues in other departments and countries across World Courier’s network.
The role of the Customer Service Representative is to be the primary contact for clients when booking shipments and providing general and specific information from initial enquiry through quoting, order placement and tracking shipments.
The role involves ensuring the shipment will run as smoothly as possible through detailed pre-planning and monitoring execution.
In addition, the Customer Service Representative is required to operate as the executive element of World Courier’s Operational teams, collating relevant information and issuing instructions to the various departments involved in any given process.
Knowledge and Skills:
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Able to follow procedures and instructions.
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Technologically proficient
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Able to provide relevant information on request.
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Good communication skills – verbal and written.
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Capable problem solver
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Able to use initiative, tools, knowledge, and experience to solve novel issues.
Personal Attributes and Disposition:
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Ability to work as part of a team and independently
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Self-motivated
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Remains calm under pressure
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Flexible attitude – for working shifts and last-minute coverage
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High attention to detail
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Uses own initiative
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Able to prioritise workload
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Friendly and polite
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Dependable, reliable and trustworthy
Company Benefits
5% Annual Bonus plan based on Performance
Private Healthcare
Pension Scheme – 6% enhanced employers matched contribution
Life Insurance
Employee Assistance Programme
Annual Leave 20 days plus bank holidays