Job Overview Working as part of the administration team based in the Audiology Department, Ysbyty Wrexham Maelor. The post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff. Main duties of the job Working as part of the administration team based in the Audiology Department, Ysbyty Wrexham Maelor the post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff. We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of an administration environment and will have proficient computer skills. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria NVQ Level 2 Customer Service or Business administration (or equivalent level of knowledge and experience) Good standard of education - GCSE English and Maths grade C or above or equivalent Desirable criteria Standard Keyboard skills Knowledge & Experience Essential criteria Working in office environments Effective communications Microsoft Office Software IT systems Desirable criteria Working in an administrative healthcare setting Skills Essential criteria Effective communication skills, both verbal and written. Friendly telephone manner Ability to work to deadlines within a busy office environment Good administrative and clerical skills. Good organisation and time management skills. Act in a confidential manner Work to deadlines Personal Qualities Essential Criteria Good communication & Interpersonal skills Able to work as part of a team Desirable criteria Speak Welsh