Blue Arrow Birmingham are looking for a housing customer service advisor. As a Temporary Accommodation Scheme Officer, you will be responsible for providing an excellent customer focused accommodation service for homeless applicants ensuring that the temporary supported accommodation is well managed and maintained. The main focus will be working proactively and closely with homeless applicants in supported temporary accommodation, Housing Options Officers, the temporary accommodation team and support agencies to address any support needs, accommodation issues and to ensure applicants are ready to live independently. You will develop knowledge of the local community and establish partnerships to meet the needs of applicants, resolving any conflict or issues that may arise. Main Duties: Respond to enquiries and issues of a complex and difficult nature. Attend any multi agency meetings as relevant to your role. Provide support to complex customers ensuring that all necessary paperwork and records are effectively maintained and clear, appropriate and accessible. Take reasonable steps to secure suitable alternative accommodation for applicants to relieve homelessness by working with a range of accommodation providers to find appropriate move on accommodation. Maintain regular contact with applicants in temporary accommodation, ensuring that appropriate support is made available, and regularly review individual circumstances and ensure legal compliance under the guidance of the Homeless Reduction Act 2017. Contribute to the development of local policies and procedures. Provide appropriate support to vulnerable persons with a variety of needs including mental health issues, unemployment, offending behaviour, family breakdown, substance misuse, neighbourhood disputes, behavioural issues and anti-social behaviour. Work in partnership with voluntary and statutory sector organisations, including the police, signposting customers to specialist support services as required (for example, advocacy services). Identify safeguarding issues and working appropriately to address these. Manage the void process at Ipswich House, Warwick House and Warwick Place, minimising the time a unit is void. Meet and greet new applicants ensuring they have a full induction to the scheme on arrival, are issued with fobs and are familiar with the terms of the licence agreement and they understand the conditions/rules, rights and responsibilities as outlined in the agreement, fire procedure and emergency contacts. Ensure customers have completed Housing Benefit applications and have provided the relevant proofs for their claim to be assessed Complete necessary risk assessments including PEEPs (Personal Emergency Evacuation Plans) Complete relevant daily Health & Safety checks, welfare checks, monthly room checks, disabling fire door activation Manage any visitors, contractors and colleagues entering the building Supporting customers to report their own repairs and reporting any building repairs Monitor cleaning contractors and feedback to SCH contract managers Work closely with RAT and applicants to resolve rent arrears issues Undertake such other duties as may reasonably be required appropriate to the grade. Experience & Knowledge: Demonstrate a good understanding of supported accommodation, compliance, Health & Safety within buildings Understand management of nuisance, harassment and ASB Knowledge of housing and homelessness legislation Experience working with people who have complex needs, including mental health, offending behaviour and drug/alcohol misuse Experience of multi-agency and partnership working Experience working with vulnerable customers with a housing and/or support need/s Good IT skills with the ability to interrogate databases to record and retrieve customer information Shifts: Monday to Friday 9am - 5pm About You: Able to work well in a team - Can support others around you to ensure tasks are completed Can work well individually Able to follow instructions Previous experience within cleaning and/or working within a hospital setting Must be reliable Benefits package: Holiday pay Opportunity to work for a wide range of clients and venues Weekly pay Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc. Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays Discount Schemes We look forward to welcoming you to the BlueArrow Team Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.