Overview
Join to apply for the Customer Service Officer role at Sandwell Council.
We are looking to recruit for a Customer Service Officer to join an established team at Sandwell Libraries - Outreach Library Service. You will drive the service fleet and perform office duties, which include delivering multi-drop services for the Home Library and/or Mobile Library and the internal courier for Sandwell Libraries and Archives. You will be responsible for providing a high-quality library service to individuals and groups with limited access to their local library due to disability, illness, or caring responsibilities.
Responsibilities
* Drive the service fleet and perform office duties, including delivering multi-drop services for the Home Library and/or Mobile Library and the internal courier for Sandwell Libraries and Archives.
* Provide a high-quality library service to individuals and groups with limited access to their local library due to disability, illness, or caring responsibilities.
Requirements
* Must hold a full and current driving licence for a minimum of 12 months.
* At least 12 months of consistent and relevant driving experience.
* A recognised library or customer service qualification, OR to be working towards one, OR equivalent skills and experience.
* To be self-motivated, able to prioritise workload and work with minimum supervision.
PLEASE NOTE: This role will only be offered subject to the successful completion of the council’s fleet driver permit assessment and references.
Why Sandwell Council
In exchange, this is a highly valued role and you will become part of a forward thinking and energised team. The Council has been through significant change over the past couple of years and we are committed to continuing our improvement journey, transforming and modernising to get the best outcomes for Sandwell residents. Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation.
We Offer
* Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
* Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more.
* Salary sacrifice schemes for cars and bikes.
* Health and wellbeing support
* Access to the Local Government Pension Scheme.
Contact and next steps
For an informal discussion, please contact Qasim Bashir on 0121 569 2600 or Email Qasim_bashir@sandwell.gov.uk.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk.
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