Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
This role has a starting salary of £30,647 per annum for working 36 hours per week. This is a permanent position.
We are excited to be recruiting a Travel and Assessment Resource Team Assistant to join our fantastic Surrey School Travel and Assessment Team (SSTAT). SSTAT is offering a great opportunity for someone looking to develop their career in a supportive transport services environment. If you've got excellent customer service skills, strong organisation, and some experience in administration – we would love to hear from you!
Our team operates in a flexible, hybrid style with a combination of office and home working, with 2 days per week in the office. We will ensure that you receive a full induction and training, with regular guidance, support and performance conversations with your Team Leader; we want you to feel confident and capable in your role.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
2. Option to buy up to 10 days of additional annual leave
3. A generous local government salary related pension
4. Up to 5 days of carer's leave and 2 paid volunteering days per year
5. Paternity, adoption and dependents leave
6. An Employee Assistance Programme (EAP) to support health and wellbeing
7. Learning and development hub where you can access a wealth of resources
8. Wellbeing and lifestyle discounts including gym, travel, and shopping
9. A chance to make a real difference to the lives of our residents.
About the Service
Children's Services provide a range of highly specialist services to vulnerable children and young people, helping them to reach their potential. Services are delivered directly to children and their families within extensive statutory frameworks. This often requires close working with various stakeholders such as parents and carers, schools, health services, police and voluntary organisations. These are sensitive areas of work that are of significant importance to the community.
About the Role
As a Travel and Assessment Team Assistant, you will be part of the Children, Families and Lifelong Learning directorate and join our School Travel and Assessment team, who ensure the efficient and effective delivery of Home to School Transport services. We undertake operational tasks and processes in coordination with contracted transport operators, parents, schools, and other internal and external agencies. In this assistant role, you will help provide information, guidance and finance support to these service users and partners, making sure enquiries are handled promptly and in line with Council policies and government guidelines. All tasks are carried out with an emphasis on attention to detail, high levels of customer service and safeguarding.
You will play a vital supporting role in the team's mission to deliver and monitor the home-to-school transport service for children across the county. This is a complex, statutory area of work that requires strict adherence to policies and procedures. The Travel and Assessment Assistant undertakes a variety of support tasks essential to the smooth running of the service. You will work collaboratively with team members to provide a high-quality, efficient support service that contributes to improving outcomes for children. This includes performing more complex clerical and finance duties, with a priority on ensuring all correspondence from families and partners are answered within agreed timescales. Day to day, your duties will vary depending on service requirements, and you will play a key role in providing a responsive support to the team, adapting as needs arise. We continuously seek ways to improve customer satisfaction, and you will work with the team to implement improvements and maintain a consistent approach across the service.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with
10. Excellent customer service skills, with the ability to go the extra mile in meeting people's needs
11. Experience of working within transport planning and/or contract compliance environment
12. An understanding of safeguarding procedures
13. Great communication skills
14. Flexibility to work from home and independently learn when required
15. An ability to plan effectively
To apply, alongside your CV, you will be asked to answer the following questions:
16. Describe your experience in providing excellent customer service. Can you give an example of a time you went above and beyond to meet someone's needs?
17. What is your understanding of confidentiality in a work setting? Provide an example of how you ensured sensitive information was kept secure in a previous role.
18. Please outline your experience with administrative or financial tasks. Why are attention to detail and organisation important in these tasks?
19. How do you prioritise tasks when you have multiple deadlines to meet?
Before submitting your application, we recommend you read the job description and our to get an insight into working at Surrey.
Contact Us
Please contact us for any questions relating to the role – for example, to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Clare Wiggin or Debs Smith via email (they are available on the internal directory).
An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.
The job advert closes at 23:59 on 21/12/2025 with interviews to follow.
We look forward to receiving your application;