Starting salary of £35k + annual bonus, overtime and access to our fantastic flexible benefits platform!
Ideal candidate location will be within the Edinburgh area.
We are looking for a Field Service Technician to cover our Edinburgh customer base.
Role Overview
The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers enabling a seamless service journey that meets their requirements. As part of the Customer Service Operations Team you will work closely with the wider function to ensure a unified approach to delivering excellent service. The role is pivotal to achieving the two key elements of the Customer Service vision – delivering best in class service and service revenue against budget.
Basic Functions
* Act as a brand ambassador for our products and services through contact with our consumers.
* Undertake service visits by repairing and replacing our products across all our brands.
* Provide feedback into the business on technical field issues by raising early warnings.
* Deliver excellent customer service across all our UK brands.
* Represent the company professionally in any conflict situations.
* Reduce warranty costs by delivering against business defined Key Performance Indicators.
* Complete appropriate site investigations when required.
* Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable.
* Support trainee Field Service Technicians when required.
* Comply with all Health and Safety processes, adhering to a zero-tolerance approach to adherence.
* Follow the company stock control process to ensure accurate van stock levels are maintained.
Skills / Requirements
* Effective and proven customer service experience.
* Ability to work unsupervised and alone.
* Driven to achieve business targets that drive customer satisfaction.
* Plumbing background an advantage.
* Strong verbal and written communication skills.
* Full UK Drivers Licence with a maximum of 6 points.
We can offer you a lot in return!
We empower each associate to Become More At Kohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
EEO Statement
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
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