Overview
Join to apply for the Customer Service Representative role at William Hill.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Shops have opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
We offer a range of competitive benefits to support your development and wellbeing. From financial benefits to health and wellbeing initiatives, William Hill aims to support you and help you grow.
* Working hours: a range of full and part-time hours on offer
* Annual pay review & bonus scheme: base salary reviewed annually with potential for an annual performance bonus
* Holiday entitlement: 28 days holiday per year (pro rata)
* Paid birthday day off: extra paid day off during your birthday month
* Subsidised travel: for roles based in London, discounted or free Oyster card depending on location
* Pension plan: employer contributions match up to 4%
* Perks and discounts: discounts in high street shops, cinemas, holidays
* Training and development: career development opportunities and promotion from within
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
About William Hill / Evoke
We’re William Hill, part of Evoke. With over 1,300 shops across the UK, we have a long-standing presence on the UK high street. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while delivering excellent customer experiences.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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