Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for a Senior Client Delivery Manager to join our ever-evolving Enterprise POS Centre of Excellence team and help us unleash the potential of every business.
What you’ll own as the Senior Client Delivery Manager
You will provide dedicated Integration and Implementation support to the Enterprise Merchants and Integrators. To achieve this, you will work closely with Merchants, Integrators, Product, Solution Consultations and Commercial teams to fully understand customer requirements and deliver projects in a timely and effective manner.
* Manage high-profile customer and partner projects from the planning stage through to completion, following clear and well-maintained project plans.
* Establish Customer Delivery development priorities and identify roadblocks. Be the accountable party for quality, on-time delivery, and client satisfaction for Integrated/Omnichannel product delivery.
* Collaborate with the product organisation on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market-leading payment solutions.
* Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
* Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve the incident and put in place measures to prevent recurrence.
* Become a subject matter expert on Point of Sale (POS) Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
* Work closely with the Implementation Managers, Technical Consultants, Solution Consultants, Partner Managers, Product Managers and Commercial colleagues to deliver Point of Sale (POS) projects.
* Have awareness of changing technical trends within the payment processing industry, scheme/ PCI compliance, mandates and their impacts on customer projects.
* Assist the Head of POS Centre of Excellence with recruitment, training plans, team, knowledge development, strategic initiatives, continuous improvement work, project/product meetings and team documentations.
* Take ownership of various team/ department OKRs (objectives and Key Results), achieve the end goal and present to the wider teams and the business.
What you’ll bring
* Proven background in managing and delivering multiple enterprise-level projects under tight deadlines.
* Senior-level experience working within a technical team/ role and handling complex customer technical integrations.
* Senior-level experience in business analysis and managing difficult conversations with customers.
* Solid experience in analysing complex situations and defining solutions.
* Senior-level experience in managing relationships between internal and external senior stakeholders.
* Creative, strategic, and forward-thinking with a great aptitude for problem-solving.
* Highly organised with a good eye for detail.
* Proactive approach and outside-the-box thinking.
It’s a bonus if you have
* Experience in managing Integrated/ Omnichannel/Point-of-Sale payment solutions projects.
* Experience in working with enterprise-level merchants and partners.
* Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
* Knowledge of payment APIs/ Java Environments/ SDK.
* Working knowledge of Operating Systems i.e. Windows, Linux, Android & iOS and Microsoft Office Applications.
About the team
To learn more about our winning teams, check out our world‑class teams that own it every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex.
We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Explore the benefits we offer to Worldpayers in the United Kingdom
My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Application steps
Here’s where we’ll learn a little about you, why you want to join Worldpay, and why you’d be a good addition to our team. You’ll also need to upload your resume and a cover letter too.
Application Review
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we’ll invite you for an interview where we can get to know each other better.
Interview with a Worldpayer
This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
Offer and Onboarding
The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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