We’re Landsec We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities. The Role: This operational role will provide critical support to the management team. The role will also involve providing a responsive and pro-active service to customers, stakeholders, team members and partners. Salary: Competitive The Team: This role will support the team at Nova, n2, 62BG and Lucent Location: Predominantly working in London Victoria but spending some time at Lucent at Piccadilly Circus. We operate flexibly, but this is not a hybrid role. The majority of time circa 4/5 days per week will be in the office with any additional days needed for home working to be approved by your line manager. What you will be responsible for: Operational Responsibility Maintain positive relationships with internal and external customers Answer telephones and deal with matters in Management’s absence if applicable, or pass on to the appropriate team member if urgent Assist in completing and filing property inspection check lists Prepare information for newsletters Co-ordinate the process for new customers moving into / out of properties. Support and highlight deadlines for Workplace Managers using relevant systems Raising jobs through the customer support centre and providing feedback on progress and completion. Fully manage business continuity plans Keep all Customer handbooks up to date Monitor compliance information both Environmental and Health & Safety Be main co-ordinator for customer emergency communication system Arrange fire drills, landlord inspections, insurance inspections. Day to day liaison and support operations with our Brand Partners (retail units) Property Records Ensure accuracy of all property records and produce reports as required Ensure accuracy of all portfolio information on all company portals and workspaces Manage administration associated with all tenant fit-out application and occupational documents Correspondence / Documentation Production Assist in the production of agendas, reports and presentations Take minutes of relevant meetings and circulate within five working days Draft standard responses to letters as required Print, bind and distribute schedules/reports/accounts as requested Production of service charge booklets Customer Surveys Action customer NPS survey findings Chase for customer responses Create and manage action plan Permits Issue and support customers and their contractors with the guide for our online permit systems Raise & close permits Review RAMS Input information onto e-permit system Chase contractor for additional information as advised by Workplace Engineering Manager Environmental & Other Scenario test Update Waste matrix Waste transfer notes Cycle surgery Procurement Dependent on Experience Opportunity to manage a small property with the support of the Senior Workplace Manager, including: creating, managing and reconciling property service charge budget; owning customer relationships and being the responsible & accountable person for property operations and compliance. General Perform any other duties as may be required from time to time by the company Your skills, experience and qualifications: Essential criteria A Previous property experience Attention to detail Strong administration skills Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits, make sure to visit our My Total Reward page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose. Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20% And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com To find out more about our approach, visit our Diversity and Inclusion page .