Tenant Liaison Officer
Location: Twickenham
Salary: £28,000 per annum
Key Benefits
- Basic salary of £28,000 to £30,000 per annum
- Company car allowance £3,000
- 32 days annual leave including bank holidays
- Enhanced company pension scheme
- Company laptop and phone
- 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break)
Role & Responsibilities
- Support and consult with residents regarding works to their homes
- Work with vulnerable tenants accommodating any additional needs they may have
- Log and record data ensuring polies are procedures are followed in line with GDPR.
- Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email
- Work includes installation of air source heat pumps(heating), and EWI works
- Ensure a smooth process for tenants throughout work being undertaken
- Attend consultation events and answer questions
- Carry out resident inductions including scope of works, condition surveys and evidence photos
About the Company
- Leading retrofit / social housing contractor
- Approved contractors on several frameworks in the Northwest
- Opportunities for career growth and development
Required Knowledge & Experience
- Minimum 3 years' experience working as a tenant liaison office / resident liaison officer
- Full UK driving licence.
- CSCS card
Application Process
- To apply, submit your CV online.
- Only suitable candidates will be contacted (response expected within 7 days if selected).
- TSR is committed to equal opportunities and confidentiality.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
