Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Lead
Application Closing Date: Monday 27th April 2026
About the Team And The Role
Ocado Retail’s mission is to be the world’s leading online grocer, delivering joy in every shop. As the Product and Proposition Lead for Merchandising, you will turn this vision into reality by leading our top‑of‑funnel discovery experience. From initial Search and Browse through to Meal Planning and Agentic AI interactions, you will ensure every touchpoint is intuitive, joyful, and moving us closer to our strategic vision.
This role focuses on solving complex customer and commercial problems to drive measurable Product KPIs. You will own a domain that includes Search, Browse, Shopping Tools, Promotions, and Agentic AI, acting as the primary interface between the technical capabilities of Ocado Group and the customer and commercial needs of Ocado Retail. By leveraging data and insights, you will define how our customers discover, choose, and purchase their groceries.
What You’ll Do
Vision and Strategy
* Product Vision: Create and maintain an aspirational product vision, bringing to life how we will deliver joy in every shop through your domain.
* Product Strategy: Define the strategy to achieve the vision, identifying the specific customer and business problems to be solved.
* Roadmap: Build a clear, sequenced roadmap that prioritises maximum customer and business value for minimum implementation effort.
* Milestone Planning: Set clear product milestones (MVP, MMP) and ensure all stakeholder perspectives are integrated into the long‑term plan.
Discovery and Delivery
* Problem Solving: Engage stakeholders to collaboratively discover problems and identify opportunities, building strong business cases for your solutions.
* Decomposition: Translate high‑level strategy into clear, well documented features.
* Test and Learn: Apply data‑driven testing (A/B tests, user research) to validate assumptions, synthesising insights to drive decisive product action.
* Product Delivery: Proactively track feature delivery progress against expectations, escalating and driving course‑correcting action if deliverables are off‑track.
* End‑to‑End Thinking: Analyse opportunities within the context of the entire business ecosystem, ensuring a seamless launch and ongoing optimisation for every feature.
Performance and Prioritisation
* Commercial Focus: Prioritise the product backlog to drive performance of the business and product KPIs.
* Performance Dynamics: Maintain a strong, real‑time understanding of your product’s performance, communicating clearly how these metrics tie into our broader business objectives.
Product Leadership
* Matrix Leadership: Inspire and lead a cross‑organisation matrix team, acting as captain to ensure the right decisions are made for your domain.
* Stakeholder Partnerships: Establish trusting partnerships with stakeholders and act as a passionate evangelist for your product vision across both Ocado Group and Ocado Retail at all levels.
* Product Marketing: Lead the internal and external product marketing strategy for your domain, ensuring internal and external audiences have total clarity on product features.
Who You Are
* Strategic and Decisive: Expert at defining product visions and prioritising the most impactful value‑drivers amidst organisational complexity.
* Customer Focused: Deeply analytical regarding customer needs, using qualitative and quantitative data to define new product experiences.
* Effective Communicator: An articulate stakeholder manager who can influence at all levels to maintain delivery momentum.
* Accountability: A reliable owner of product challenges who drives resolution across teams and acts as a partner to the wider business.
What’s In It For You
* Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
* Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
* Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
#J-18808-Ljbffr