What's involved with this role: Job Title: Public Health Service Support Admin Assistant Ref: Middlesbrough 5270324 Pay rate: £13.26 per hour PAYE The role: We are seeking a dynamic and customer service focused Public Health Service Support Admin Assistant to undertake front desk reception and back-office admin duties managing inquiries from businesses and service users by phone, in person, and online. You’ll be key to delivering the Council’s Customer Charter and supporting centre operations. You’ll also provide vital financial and admin support to the Public Health team, helping drive health and wellbeing programs and campaigns for the community. Please be aware that the successful candidate for this role will be required to work evenings and weekends as part of a rota. Key responsibilities: Serve as the main contact delivering person-centred support and efficient call handling with accurate recording and signposting Provide key administrative support, including compliance tracking, report preparation, meeting coordination, and minute-taking, while managing bookings to enhance customer experience and revenue Promote ‘make every contact count’ through brief interventions and referrals, support marketing and communications efforts, and mentor apprentices Maintain up-to-date knowledge of local services to offer effective guidance and handle business and finance tasks, ensuring accurate financial records and compliance with council policies What the client is looking for: Achieved or working towards NVQ Level 2 in Customer Service, equivalent qualification, or relevant experience Full driving licence or willing to travel to various sites Strong numeracy and literacy skills Minute taking skills Experience in a customer-facing role Interest in Public Health and/or Business Proficient in IT packages Knowledge or experience in public health. Excellent interpersonal skills with a helpful, can-do, problem-solving attitude How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.