Location: Based in the Grantham Office with some flexibility to work from home on occasion
Contract: 12 month fixed term contract
Hours: 39 hours per week
Salary: £32,705.97 per annum
Are you an experienced IT professional who enjoys solving complex problems and making technology work better for people? We are looking for an IT Engineer to join our friendly, collaborative IT team and play a key role in keeping our systems secure, reliable, and future ready.
Thera is a charitable group which support people with a learning disability with a diverse range of needs. Thera Trust is the parent of Thera Group and provides central services from its office in Grantham. This enables the companies to focus on delivering high quality support locally.
About the role
As an IT Engineer, you will provide second line support across our organisation, acting as an escalation point for more complex incidents and requests raised by the Service Desk and directly from our staff.
You will work across hardware, software, networks and cloud services, helping to keep our systems secure, reliable and fit for purpose.
This role sits within a small, collaborative IT team where your expertise will be valued and your ideas encouraged. There will be a wide variety of tasks beyond managing service desk tickets that will require you to use and learn specific skillsets
What you will be doing
* Resolving escalated technical incidents and problems in a structured, methodical way
* Administering Microsoft 365 and related technologies
* Maintaining and improving systems in line with security and data protection requirements
* Creating and maintaining documentation, SOPs and knowledge base articles
* Supporting IT projects as delegated by the IT Manager
Why Join Us?
* Work in a small, supportive team where your expertise is valued
* Varied workload with exposure to projects and new technologies
* A chance to make a real impact on how IT is delivered across the organisation
* Opportunities to grow your skills and influence improvements
If you’re proactive, technically curious, and enjoy working in a collaborative environment, we would love to hear from you.
Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.
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